Política de envío

REFUND & RETURN POLICY

At Dexter Commerce, customer satisfaction is important to us. If there is a problem with your order, please contact us so we can assist you.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging, tags, and accessories when applicable.

Proof of purchase or an order number may be required.

Please contact us before returning any product. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order information and photos or videos of the issue when requested.

If the claim is approved, we will provide an appropriate solution, which may include a replacement or refund.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error by Dexter Commerce or the item arrived damaged, defective, or incorrect.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once opened, used, worn, or personalized. Final-sale items and gift cards may also be non-refundable where permitted by law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

For any return or refund request, please contact Dexter Commerce through the contact information provided on our website.

Last updated: August 27, 2026